Please carefully review our shipping rates and policies below:
- Shipping and handling charges are a simple flat rate of $4.95 for all Standard Shipping orders and FREE for orders over $49 within the contiguous U.S., excluding Hawaii, Alaska & Puerto Rico. Standard Shipping to Alaska, Hawaii and Puerto Rico is a flat rate of $9.95. Standard Shipping to Guam and the US Virgin Islands is a flat rate of $35.00.
- Scents N Sense processes orders 6 days per week, excluding Sundays and national holidays. Please allow 24-48 hours for processing after you placing your order. We ship all Standard Shipping orders via a variety of methods that include FedEx Ground/Home Delivery, UPS Ground/Sure Post, or USPS Priority/First Class Mail. Standard Shipping delivery time is 3-7 business days depending on your location.
- Guaranteed Expedited Delivery options are available for an additional fee and include 1 and 2 business day options. Expedited shipping times are calculated from date of shipment, not date of order.
- All items are shipped with a verified FedEx, UPS or USPS tracking number for online tracking and delivery confirmation. FedEx Ground and UPS Ground do not deliver packages on Saturday and Sunday. FedEx Home Delivery does not deliver packages on Sunday and Monday. USPS does not deliver packages on Sunday. There are no deliveries on national holidays by a delivery method listed above.
- Orders being shipped to FPO, APO and P.O. Boxes are delivered via USPS or UPS SurePost. Additional charges may be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.
- In some instances, your order may be shipped in multiple shipments (due to product and warehouse availability) if standard shipping is selected. We may use different carriers for each shipment. However, your shipping charges will not be affected.
Free Shipping Promotions
‘Free Shipping’ promotions apply to orders shipped within the contiguous U.S. only. Free Shipping is not available for Hawaii, Alaska, U.S. Territories or orders that contain only free samples. All other Domestic and International shipping policies, including expedited shipping rates, remain unchanged unless otherwise specified.
With our 90-day, HASSLE-FREE return policy, your complete satisfaction is 100% guaranteed. If for any reason you are not happy with an item you purchased from us, you may return it for a full refund (less shipping fees). No questions asked!
How Will I Be Credited?
- 30 Days – Simply send back the items you wish to return within 30 days of receipt and a credit will be issued to your credit card or PayPal account. Please allow up to 7 days after we receive the item back for the credit to appear.
- 31-90 Days – Items returned after 31 days will be given store credit.
How Do I Request a Return?
To request a return, please contact our customer service team via our contact us page or by calling 714 447 6986. We are available Monday-Friday 9AM-5PM ET. The address to ship your returns to is below.
Address: 2021 W. Commonwealth Ave. M Fullerton, Ca. 92833
Please make sure to include your order number inside of the package when shipping items back to us so we can properly credit you.